Privacy

Privacy policy

Last updated: October 31, 2026

What you write here is personal. This page explains, in plain words, what happens to it.

What we store

• Your conversation: the messages you write and the questions you receive, plus your clarity card. We keep them for 30 days so you can come back and continue, then delete them automatically.
• Your account, if you sign in: your email address and name from your Google account. We use them only to sign you in. Signing in is optional.
• Your saved clarity cards, if you sign in: each card, the first message it started from, and the shape of the dive. These stay until you delete them, even after the full conversation is deleted at 30 days.
• Your purchases, if you buy a pack: which pack, when, the amount, Paddle's transaction ID, and how many conversations you have left. We never see or store your card details.
• A sign-in cookie, if you sign in, that keeps you signed in for up to 60 days. Signing out removes it.
• A small cookie that remembers whether you have used your free conversation. It contains no personal information.
• A daily-rotating hash of your network address, used only to limit abuse (how many free conversations start from one network per day). We never store your IP address itself, and these counters are deleted after two days.
• Usage numbers such as how many AI requests a conversation needed and what they cost. These contain none of your words.
• Your email address, only if you choose to join the waiting list. We will use it once, to tell you when paid conversations open.

Who processes your words

To generate questions, your messages are sent to our AI provider, DeepSeek, through their API, and processed under their API terms. We do not send your name or email with them. The site runs on Cloudflare, which hosts the pages and the database. You sign in with Google, which tells us your email address and name. Payments are handled by Paddle, our reseller and merchant of record, which receives your email address, country and payment details and processes them under its own privacy policy.

What we don't do

• We don't use your conversations to train AI models.
• We don't sell or share your data with advertisers. There are no ads and no tracking pixels.
• We don't read your conversations, except when needed to investigate abuse or a technical problem you report.

Your choices

You can stop a conversation at any time. If you're signed in, you can delete any saved card, together with its conversation, from My cards. To have a conversation deleted before the 30 days are up, or to delete your account, email us and we'll remove it.

Not for emergencies

This is a reflection tool, not therapy or a crisis service. If you are in danger, contact your local emergency number or a crisis line such as 988 in the US, or find one at findahelpline.com.

Contact

Questions about privacy: hello@onelayerdown.com